Luis Angel Posted June 14 Report Share Posted June 14 Good morning, We bought two nitro licenses yesterday but we still don't have the program or the keys. We would like to use a trial version until the purchase is complete, but we don't get any link to download it either. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 14 Official Nitronaut Report Share Posted June 14 (edited) Greetings @Luis Angel Thank you for reaching out through our Community Forums! Please note that I am not seeing a license purchase under your email address luis*********@uteabi.com. If you have purchased the license using a different email, kindly provide it so we can search for the purchase record. Regarding the installer to evaluate the software, are you looking for the Nitro PDF Pro for Windows or Mac? Kind regards, Edited June 14 by Reymund Oyong Link to comment Share on other sites More sharing options...
Luis Angel Posted June 16 Author Report Share Posted June 16 (edited) On 6/14/2023 at 5:07 PM, Reymund Oyong said: Greetings @Luis Angel Thank you for reaching out through our Community Forums! Please note that I am not seeing a license purchase under your email address luis*********@uteabi.com. If you have purchased the license using a different email, kindly provide it so we can search for the purchase record. Regarding the installer to evaluate the software, are you looking for the Nitro PDF Pro for Windows or Mac? Kind regards, Two license purchase under email address **********cion@uteabi.com, it is for Windows. Edited June 20 by Reymund Oyong Hide serial number Link to comment Share on other sites More sharing options...
Luis Angel Posted June 19 Author Report Share Posted June 19 I need a solution thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 20 Official Nitronaut Report Share Posted June 20 Hi @Luis Angel In searching our records, I did not find any license purchase under the provided email address. Please check if the email address you used to purchase the license is correct. Otherwise, we will not be able to pull up a record with an incorrect email address. Kind regards, Link to comment Share on other sites More sharing options...
Luis Angel Posted June 20 Author Report Share Posted June 20 54 minutes ago, Reymund Oyong said: Hi @Luis Angel In searching our records, I did not find any license purchase under the provided email address. Please check if the email address you used to purchase the license is correct. Otherwise, we will not be able to pull up a record with an incorrect email address. Kind regards, I send a photograph with capture of purchase by private Link to comment Share on other sites More sharing options...
Luis Angel Posted June 21 Author Report Share Posted June 21 On 6/20/2023 at 8:36 AM, Reymund Oyong said: Hi @Luis Angel In searching our records, I did not find any license purchase under the provided email address. Please check if the email address you used to purchase the license is correct. Otherwise, we will not be able to pull up a record with an incorrect email address. Kind regards, Can you see private post with number purchased? Thank you. Link to comment Share on other sites More sharing options...
Luis Angel Posted June 21 Author Report Share Posted June 21 (edited) Por favor, nos urge solucionar este tema, hemos comprado 2 licencias de Nitro Pro para Windows, tenemos el numero de referencia de cleverbridge pero no nos ha llegado ningún email para poder activar dichas licencias, hemos revisado la cuenta y se ha pasado el cargo por el banco. Por lo tanto la compra se ha realizado correctamente pero no tenemos el programa para poder trabajar con él. Se nos está acabando el programa de prueba y seguimos sin tener solución a la compra, ni hay medio de contactar con alguien para que resuelva el problema. Por favor, darnos una solución. Gracias!!! Translation: Please, we urgently need to solve this issue, we have bought 2 Nitro Pro licenses for Windows, we have the cleverbridge reference number but we have not received any email to activate these licenses, we have reviewed the account and the charge for the bank. Therefore the purchase has been made correctly but we do not have the program to work with it. We are running out of the test program and we still have no solution to the purchase, nor is there a way to contact someone to solve the problem. Please give us a solution. Thank you!!! Edited June 26 by Reymund Oyong Added Translation Link to comment Share on other sites More sharing options...
Luis Angel Posted June 23 Author Report Share Posted June 23 (edited) Can you help us??? Edited June 23 by Luis Angel Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 26 Official Nitronaut Report Share Posted June 26 Hi @Luis Angel My sincere apologies for the delay. I have responded to your direct message regarding the order reference number and the reason why you are not receiving the invoice receipt that contains the serial number. Please check on it including the steps on how to activate using your serial number. Kind regards, Link to comment Share on other sites More sharing options...
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