Alex Cho Posted June 14, 2023 Report Share Posted June 14, 2023 I reinstalled Nitro Pro on new computer. I confirmed and deactivated the serial # as indicated at Activating Nitro Pro | Nitro (gonitro.com) I entered the serial # Nitro Pro in new computer and it doesn't recognize. Please help. Best, Alex. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 14, 2023 Official Nitronaut Report Share Posted June 14, 2023 Hello @Alex Cho Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro Pro. Your serial number is for Nitro Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Alex Cho Posted June 14, 2023 Author Report Share Posted June 14, 2023 Great! It worked. Thanks for your help. Best. Link to comment Share on other sites More sharing options...
Myra Bresnahan Posted June 14, 2023 Report Share Posted June 14, 2023 I uninstalled 14 and downloaded and installed 13 assuming that my license number is for the old version, now Nitro won't launch and is continuously crashing. Additionally I cannot start a new thread in the forum. Link to comment Share on other sites More sharing options...
Tim Beavers Posted June 14, 2023 Report Share Posted June 14, 2023 (edited) My serial number isnt working. *** Edited June 15, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 15, 2023 Official Nitronaut Report Share Posted June 15, 2023 18 hours ago, Myra Bresnahan said: I uninstalled 14 and downloaded and installed 13 assuming that my license number is for the old version, now Nitro won't launch and is continuously crashing. Additionally I cannot start a new thread in the forum. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 15, 2023 Official Nitronaut Report Share Posted June 15, 2023 17 hours ago, Tim Beavers said: My serial number isnt working. *** Hi @Tim Beavers This is a valid version 13 key. You might be getting an error message because you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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