Admin IT Posted June 15 Report Share Posted June 15 I want to transfer the license, because the computer is now being disposed. And I cant to deactivate, the error is -24:activation Error. can someone help me. Thank you. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 15 Official Nitronaut Report Share Posted June 15 Hello @Admin IT Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Admin IT Posted June 16 Author Report Share Posted June 16 I sent the certificate license to you personal message. thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 16 Official Nitronaut Report Share Posted June 16 Hello @Admin IT The serial numbers you provided are all Nitro Pro 9 licenses. Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down. We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Wendell Bobst Posted June 16 Report Share Posted June 16 I have the same issue. I tried to submit a ticket per the website, but its circular hell. when I pick activate it just shows that my code is valid. no help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 19 Official Nitronaut Report Share Posted June 19 On 6/17/2023 at 2:56 AM, Wendell Bobst said: I have the same issue. I tried to submit a ticket per the website, but its circular hell. when I pick activate it just shows that my code is valid. no help. Hello @Wendell Bobst Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
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