Unable to deactivate Nitro Pro PDF v12

[Gary Leyder]

Serial No****

Activation site shows both as deactivated - 1 is currently in use and functional, the other I would like to deactivate and re-activate on a different PC.

Thanks for your assistance !

Edited June 19, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Gary Leyder

Thank you for your message - I can help you out.

The serial number you provided is a Nitro Pro 13 serial number.

It is now ready to be transferred. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

[Gary Leyder]

Hi @Leslie V

Downloaded & installed 13, it crashes before I get the chance to plug in the serial #

I found the crash zip folder, could email it to you (the automatic email didn't work)

Don't know if it matters, but we didn't buy 13 - maybe the user was offered a free upgrade from 12?

[Gary Feibus]

this is not working, I am trying to get the Nitro 13 license that you said is ready to be applied to my new computer, it took the license # but does not allow any files to be opened

License #***

please fix this this should not be so hard to get licensed transfered?

 

Edited June 28, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Gary Feibus

Can you please let me know what error message you're getting when you try to open a file? A screenshot will be very helpful.

I look forward to hearing back from you.
 

Edited June 28, 2023 by Leslie V