Using Version 13 license on Version 11 software

[Terry Osborne]

I ran into an issue where a PDF that was modified by my document management system is not allowing a user to edit it.  Change Document and Document Assembly are marked as Not Allowed for the user, using Version 13 of the software.   A different user with Version 11 can Edit just fine and All Security settings are marked as Allowed.  So I uninstalled version 13 and installed version 11 for the affected user.  It works perfect for her, but now I am unable Activate the Version 11 software with her Version 13 license key.

What are my options here?   

[Leslie V]

Hello @Terry Osborne

Thanks for your message - I'm happy to assist you.

Please send me both serial numbers for version 11 and 13 so I can check.

If you'd like for us to troubleshoot the editing issue, kindly provide us with the following as well so we can investigate:

- A detailed description of the issue you are experiencing

- The file you are working on for testing

- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.

- Your specific step by step workflow so we can replicate this on our end

- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.