Moving to a new laptop and cant activate. "The serial number doesnt exist"

[Baxel Consultores]

Hello.

I have started working with a new laptop but i cant active mi Nitro Pro account. I have already deactive the other users

 

[Leslie V]

Hello Baxel,

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.
 

[Baxel Consultores]

It works perfectly. Thank you very much.