Shiftwork Solutions Posted June 22, 2023 Report Share Posted June 22, 2023 Help, please. We lost a computer and deactivated the Nitro License to activate it in a new machine. We have tried everything and haven't been able to activate the licence on the new machine. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 23, 2023 Official Nitronaut Report Share Posted June 23, 2023 Hello @Shiftwork Solutions Thanks for reaching out to us! Please send me your serial number so I can check. Can you also let me know what error message you're getting? A screenshot will be very helpful. I look forward to your response. Link to comment Share on other sites More sharing options...
Shiftwork Solutions Posted June 26, 2023 Author Report Share Posted June 26, 2023 (edited) Hi Leslie, Thanks for your reply. The serial number is **** Each time we click activate now the button doesn't work. We have de-installed and installed Nitro from the suggested link, but It doesn't work. Our IT company provider couldn't help and suggested we contact Nitro directly. Thanks again! Edited June 28, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 28, 2023 Official Nitronaut Report Share Posted June 28, 2023 Hello @Shiftwork Solutions In case the problem is something to do with the installation, can you please try the following for me: 1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up) 2. Extract the utility to the desktop (it doesn't properly run from within the zip) 3. Run the utility 4. Reboot 5. Download and install 13.70 from here: https://www.gonitro.com/product-details/downloads I would also like you to download the latest redistributable packages for Visual Studio 2015, 2017, 2019, and 2022. (VC_redist.x64.exe) You can download the installer package here:https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170 Please let me know how that goes. Link to comment Share on other sites More sharing options...
Shiftwork Solutions Posted June 29, 2023 Author Report Share Posted June 29, 2023 Hi Leslie, Thanks for your reply, We have followed the steps; unfortunately, it didn't resolve the issue. Is there anything else we can do? Thanks, Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 29, 2023 Official Nitronaut Report Share Posted June 29, 2023 Hello @Shiftwork Solutions Please send me a screenshot of what you are seeing on your end. Can you also confirm what OS you are using Nitro on? Link to comment Share on other sites More sharing options...
Chris Ann Barndt Posted June 29, 2023 Report Share Posted June 29, 2023 Where is the serial number? I have followed the instructions... there is a License Number - but most of it is xxxxxxxxx. Why don't you have a phone number. This is exhausting Link to comment Share on other sites More sharing options...
Chris Ann Barndt Posted June 29, 2023 Report Share Posted June 29, 2023 (edited) Where is the serial number located.... this is what I get in my About: [PRODUCT] Product: Nitro Pro (13.50.4.1013) x64 License: ******** Logging: Disabled Printer: ok [SYSTEM] Operating System: Windows 10 Home Architecture: 64-bit System Memory: 11.7 GB Current Locale: English (United States) Current Resolution: 1920x1080 Current DPI: 96 Current Colors: 32 bpp MDAC Version: 2.32 .NET Framework: v4 (Client 4.8.09032) .NET Framework: v4 (Full 4.8.09032) .NET Framework: v4.0 (Client 4.0.0.0) Windows Installer: 5.0.22621.1848 [USERS] Edited June 30, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Shiftwork Solutions Posted June 30, 2023 Author Report Share Posted June 30, 2023 Hi Leslie, Not sure how I can share an image with you. You cannot paste images directly. Upload or insert images from URL. I hope this works.. https://we.tl/t-GwGolVKfKm We click on the activate now button, and nothing happens. The OS is Windows 11 Pro Thanks, Link to comment Share on other sites More sharing options...
Carol Farmer-Wright Posted June 30, 2023 Report Share Posted June 30, 2023 I purchased two perpetual licences for Nitro Pro 9 for my Windows 8 and Windows 10 machine in 2015, that worked until this week. I upgraded my Widows 8 machine and had a new hard drive installed in my Windows 10 machine, both now run Windows 10. Now I am unable to use the old version and my serial number will not work to activate Nitro Pro, or upgrade to Nitro Pro 12. Can you help me please? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 30, 2023 Official Nitronaut Report Share Posted June 30, 2023 20 hours ago, Chris Ann Barndt said: Where is the serial number located.... this is what I get in my About: [PRODUCT] Product: Nitro Pro (13.50.4.1013) x64 License: ******** Logging: Disabled Printer: ok [SYSTEM] Operating System: Windows 10 Home Architecture: 64-bit System Memory: 11.7 GB Current Locale: English (United States) Current Resolution: 1920x1080 Current DPI: 96 Current Colors: 32 bpp MDAC Version: 2.32 .NET Framework: v4 (Client 4.8.09032) .NET Framework: v4 (Full 4.8.09032) .NET Framework: v4.0 (Client 4.0.0.0) Windows Installer: 5.0.22621.1848 [USERS] Hello @Chris Ann Barndt Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 30, 2023 Official Nitronaut Report Share Posted June 30, 2023 13 hours ago, Shiftwork Solutions said: Hi Leslie, Not sure how I can share an image with you. You cannot paste images directly. Upload or insert images from URL. I hope this works.. https://we.tl/t-GwGolVKfKm We click on the activate now button, and nothing happens. The OS is Windows 11 Pro Thanks, Hello @Shiftwork Solutions Please try activating via administrator command line: “C:\Program Files\Nitro\Pro\13\ControlActivation.exe” -a <your serial number without dashes> Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 30, 2023 Official Nitronaut Report Share Posted June 30, 2023 1 hour ago, Carol Farmer-Wright said: I purchased two perpetual licences for Nitro Pro 9 for my Windows 8 and Windows 10 machine in 2015, that worked until this week. I upgraded my Widows 8 machine and had a new hard drive installed in my Windows 10 machine, both now run Windows 10. Now I am unable to use the old version and my serial number will not work to activate Nitro Pro, or upgrade to Nitro Pro 12. Can you help me please? Hello @Carol Farmer-Wright Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 8 or 9 and their activation servers have been shut down. We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro serial number. x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Carol Farmer-Wright Posted July 2, 2023 Report Share Posted July 2, 2023 (edited) I've downloaded version 12 and have tried to activate the program but I have received the following error messages. I enclose the licence details and the evidence of my licences. Please can you resolve this for me. Kind regards Carol ******* Edited July 8, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 8, 2023 Official Nitronaut Report Share Posted July 8, 2023 Hello @Carol Farmer-Wright I can see that you were already able to activate successfully. If you have any other questions, please let me know. Link to comment Share on other sites More sharing options...
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