upgrade to v14 - "We were unable to validate your serial number"

[tanja g]

Hi,

I entered my serial number on the upgrade page and received the above error message - please let me know how to get the upgrade.

Many thanks in advance

Tanja

[Leslie V]

Hello @tanja g

Thanks for reaching out to us! I am happy to assist you.

I have made the necessary changes so that the upgrade will go through. To upgrade to version 14, kindly visit the following web page:

https://www.gonitro.com/pro/upgrade

On the web page, please enter your serial number and follow the provided instructions. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files.

Should you require any further assistance, please feel free to reach out.