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Trying to activate v14 from v13.


Mike Gargan

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Mike Gargan

I purchased the Nitro Productivity Suite, and I just noticed that there's an update to Nitro Pro for Desktop to v14. When I entered my serial number, it says it can't find it. 

I thought I was entitled to upgrades with the Nitro Productivity Suite?

I don't know how to get in touch with someone to speak with, hopefully this is the correct method?

Thanks in advance!

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Reymund Oyong

Greetings @Mike Gargan

Thank you for reaching out through our Community Forums!

To upgrade your existing license, please go to https://www.gonitro.com/support/upgrade. This portal gives a discounted upgrade price to an existing Nitro PDF Pro license. 
After the upgrade, you will receive a new serial number, a version 14 license, which you will use to activate a Nitro PDF Pro 14 installation. 

Kind regards, 

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