Deactivate - Activate does not work.

[Rainer Hohlbein]

Hello! I want to activate Nitro on a new PC. Entering the serial number I get an error. So I submitted a support ticket. Entering name, email and serial number.

Click on "find license" and appears a table with my license number, 

Version	12
Status	Active
Number of Activations	0
Number of Activations Allowed	2

 

By clicking "Activat" appears a field "license.gonitro.com enthält
Please select devices to deactivate.

But there appears no device to deactivat, because number of activations = 0

What to do?

[Leslie V]

Hello Rainer,

Thanks for reaching out to us! I am happy to assist you.

We want to inform you that we have discontinued support for Nitro Pro 11, and as a result, the activation servers for this version have been shut down. However, we have an exciting upgrade available for you! We recommend upgrading to our latest version, Nitro Pro 14, which brings significant improvements in stability, security, and functionality, particularly in conversion and OCR functions.

To upgrade to Nitro Pro 14, please visit our upgrade page at the following link: https://www.gonitro.com/pro/upgrade

You may have noticed that Nitro Pro 12 is displayed in the portal. This is because we have designated all legacy or discontinued versions as such. If you prefer, you can also upgrade to the latest build of Nitro Pro 12. However, please note that according to our Sunset Policy (available at Sunset Policy), we ceased introducing new feature enhancements for version 12 after the release of version 13.

If you decide to upgrade to Nitro Pro 12, you can find the installer for both x32 and x64 architectures using the links below:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Once you have downloaded the installer, you can activate Nitro Pro 12 using your current Nitro Pro 11 serial number.

Should you require any further assistance, please do not hesitate to contact us. We are here to help!

[Rainer Hohlbein]

1 hour ago, Leslie V said:

Hello Rainer,

Thanks for reaching out to us! I am happy to assist you.

We want to inform you that we have discontinued support for Nitro Pro 11, and as a result, the activation servers for this version have been shut down. However, we have an exciting upgrade available for you! We recommend upgrading to our latest version, Nitro Pro 14, which brings significant improvements in stability, security, and functionality, particularly in conversion and OCR functions.

To upgrade to Nitro Pro 14, please visit our upgrade page at the following link: https://www.gonitro.com/pro/upgrade

You may have noticed that Nitro Pro 12 is displayed in the portal. This is because we have designated all legacy or discontinued versions as such. If you prefer, you can also upgrade to the latest build of Nitro Pro 12. However, please note that according to our Sunset Policy (available at Sunset Policy), we ceased introducing new feature enhancements for version 12 after the release of version 13.

If you decide to upgrade to Nitro Pro 12, you can find the installer for both x32 and x64 architectures using the links below:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Once you have downloaded the installer, you can activate Nitro Pro 12 using your current Nitro Pro 11 serial number.

Should you require any further assistance, please do not hesitate to contact us. We are here to help!

Thanks Leslie! I downloaded version 12 and everything works fine as it seems. By the way, I am very satisfied with Nitro !

[Rex Harmon]

Ditto Rainier Holbein.  

I'm trying to activate version Nitro PDF Pro 14.

Activation does not work.  Remedies do not work.

[Leslie V]

On 7/1/2023 at 4:14 AM, Rex Harmon said:

Ditto Rainier Holbein.  

I'm trying to activate version Nitro PDF Pro 14.

Activation does not work.  Remedies do not work.

Hello @Rex Harmon

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.