Mark Havlek Posted June 30 Report Share Posted June 30 I just realized that I do not have the license number I activated V13 under. I do have the license numbers for several older versions. Any chance you can look this up for me? The AI agent is sort of useless. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 2 Official Nitronaut Report Share Posted July 2 Hello @Mark Havlek Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Chris Ann Barndt Posted July 3 Report Share Posted July 3 Can someone please send me my serial number? I need to wipe my computer and start over. Link to comment Share on other sites More sharing options...
doris chua Posted July 4 Report Share Posted July 4 I have NitroPro9 licence and are trying to install by following the link given during purchase in 2014 but was not successful. Needs help on the installation, pls. advice. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 8 Official Nitronaut Report Share Posted July 8 On 7/3/2023 at 9:36 PM, Chris Ann Barndt said: Can someone please send me my serial number? I need to wipe my computer and start over. Thank you for reaching out to us through our Community Forums! I sent you a direct message with your Nitro Pro 13 serial number. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 8 Official Nitronaut Report Share Posted July 8 On 7/4/2023 at 10:27 AM, doris chua said: I have NitroPro9 licence and are trying to install by following the link given during purchase in 2014 but was not successful. Needs help on the installation, pls. advice. Hello @doris chua Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down. We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
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