Kimberly Johnson Posted July 3 Report Share Posted July 3 Clicking on the email link that was sent to me to upgrade fo Nitro Pro 14. When I enter in my serial number, it says "Unable to validate your serial number". Please advise. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 4 Official Nitronaut Report Share Posted July 4 Greetings @Kimberly Johnson Thank you for reaching out through our Community Forums! Could you please provide the serial number that you would like to upgrade to version 14? Kind regards, Link to comment Share on other sites More sharing options...
Kimberly Johnson Posted July 12 Author Report Share Posted July 12 Never mind I figured this out. Apparently I needed the serial number from when I purchsed Nitro 12. The above was the license number (although email says serial number) from when I upgraded to Nitro 13. Thanks! Link to comment Share on other sites More sharing options...
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