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Nitro Pro 13 Install issues

Angel Martinez

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Angel Martinez

I follow the steps but still get a window to contact support. I deactivated all installs, then when I go to the activation page and activate to get a new certificate, then paste on the install window I get an error!!! Somebody needs to contact me!!!

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Reymund Oyong

Greetings @Angel Martinez

Thank you for reaching out through our Community Forums!

The activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. 

Please check the version of your serial number using our license portal (link below):

From the license portal, kindly take note of the version. Furthermore, the Nitro PDF Pro installed on the computer must match this version.

To check which version is installed on the computer, launch Nitro PDF Pro then navigate to the Help tab > About Nitro Pro. 
If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. 

The Nitro PDF Pro installer (versions 13 and 14) can be located from the link below:


If this did not help, please provide a screenshot or exact description of the activation error message. 
Please include as well the version and build of your Nitro PDF Pro, found under the Help tab > About Nitro Pro. 

Kind regards, 

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