Moving License to New PC - Trouble Shooting Not Working

[Ben Weber]

Good Afternoon,

I hope your week is going well.

I recently got a new Lenovo Laptop. My previous laptop had Nitro Pro 13 on it. 

I have installed Nitro Pro 14 on the new laptop. I have deactivated the license on my old laptop. I clicked on Activate on the new PC and put in the S/N, but receive an error saying "The Serial Number You Have Entered Does Not Exist". I have submitted a support ticket 2 weeks ago, and have not received any feedback. My first 14day trial has already expired.

The order was created under ******** and the S/N I have starts with ********.

Please help me as this is preventing me from working.

I appreciate your feedback.

Thank You

Edited July 8, 2023 by Leslie V

[Leslie V]

Hello @Ben Weber

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.
 

[Ben Weber]

On 7/8/2023 at 1:14 PM, Leslie V said:

Hello @Ben Weber

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.
 

Thank you so much! That worked. If in the event that we need to upgrade to 14, will we have to pay for all new licenses again?

[Leslie V]

Hello @Ben Weber

To upgrade to version 14, kindly visit the following web page:

https://www.gonitro.com/pro/upgrade

On the web page, please enter your serial number and follow the provided instructions. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files.

Should you require any further assistance, please feel free to reach out.