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Nitro sign automatic email not being received when document signed


Barton Family Lawyers

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Barton Family Lawyers

We have stopped receiving the automatic alert emails when the document that has been sent for signing has been opened and signed by the recipient. Please advise how to fix this problem.

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  • Official Nitronaut

Hello @Barton Family Lawyers

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that the reported issue has been successfully resolved. The Nitro Sign team has implemented a fix, which has resolved the underlying problem. As a result, all customers should now be receiving the 'signing complete' email as expected.

We sincerely apologize for any inconvenience this may have caused. If you encounter any further difficulties, please do not hesitate to reach out to us. 

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