Jump to content

Activation after computer crash


Recommended Posts


Our system crashed. Nitro became deactivated. Tried activating online. Added the serial number to find the licence. Gave me a replacement licence number and asked me to deactivate. When I clicked "Deactivate" I get a message saying "Please select devices to deactivate" but there is no option to choose any devices. Can someone please help? 

Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hello @john,

Thank you for posting on our Community Forums!

There is one activation seat that is available, the other one other that can be released. Simply click on Deactivate on the portal.

Then, please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.