Jaime Farrant Posted July 13, 2023 Report Share Posted July 13, 2023 Hi. For some reason, my Nitro is not recognizing my serial number on PC. I followed the support process instructions and deactivated my license, just in case. However, when I try to enter it, i still get an error message saying that my serial number doesn't exist. Please let me know how I can resume using my license on my PC. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16, 2023 Official Nitronaut Report Share Posted July 16, 2023 Hello @Jaime Farrant Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now