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Need License Pro Help

Jaime Farrant

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Jaime Farrant

Hi. For some reason, my  Nitro is not recognizing my serial number on PC. I followed the support process instructions and deactivated my license, just in case. However, when I try to enter it, i still get an error message saying that my serial number doesn't exist. 


Please let me know how I can resume using my license on my PC.



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Leslie V

Hello @Jaime Farrant

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:

After installation, activate with your serial number.

Please let me know how that goes.

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