Jump to content

Moving to a new PC

Kelvin Ho

Recommended Posts

Kelvin Ho


I bought a single license in Oct 2022. Now I followed the instructions found at https://www.gonitro.com/blog/move-nitro-pro and deactivated the product on my old PC and tried to reactivate it on my new one.


However, when I tried to activate it on my new PC, it says, "the serial number entered does not exist". What can I do to solve this issue? Thanks


Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hi @Kelvin Ho

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:

After installation, activate with your serial number.

Please let me know how that goes.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.