Ken Wallace Posted July 14, 2023 Report Share Posted July 14, 2023 (edited) Trying to get an upgrade as per email 20 June Get error We were unable to validate your serial number Serial number cut & pasted from email receipt Cleverbridge reference number ****** Serial number is *********from upgrade to v13 Why is this so difficult???????????????????? Edited July 16, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16, 2023 Official Nitronaut Report Share Posted July 16, 2023 Hello @Ken Wallace Thanks for reaching out to us! I am happy to assist you. I have made the necessary changes so that the upgrade will go through. To upgrade to version 14, kindly visit the following web page: https://www.gonitro.com/pro/upgrade On the web page, please enter your serial number and follow the provided instructions. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files. Should you require any further assistance, please feel free to reach out. Link to comment Share on other sites More sharing options...
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