Ken Wallace Posted July 15, 2023 Report Share Posted July 15, 2023 I follow the link on the email to get to here, enter my serial number from the confirmation email, and then get a message saying We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. What else do I need to do? I posted about this 24 hours ago but no response at all Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16, 2023 Official Nitronaut Report Share Posted July 16, 2023 Hello @Ken Wallace Thanks for reaching out to us! I am happy to assist you. I have made the necessary changes so that the upgrade will go through. To upgrade to version 14, kindly visit the following web page: https://www.gonitro.com/pro/upgrade On the web page, please enter your serial number and follow the provided instructions. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files. Should you require any further assistance, please feel free to reach out. Link to comment Share on other sites More sharing options...
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