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Cannot upgrade


Ken Wallace

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Ken Wallace

I follow the link on the email to get to here, enter my serial number from the confirmation email, and then get a message saying We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

What else do I need to do? I posted about this 24 hours ago but no response at all

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Leslie V

Hello @Ken Wallace

Thanks for reaching out to us! I am happy to assist you.

I have made the necessary changes so that the upgrade will go through. To upgrade to version 14, kindly visit the following web page:

https://www.gonitro.com/pro/upgrade

On the web page, please enter your serial number and follow the provided instructions. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files.

Should you require any further assistance, please feel free to reach out.
 

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