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Not activating

Danielle Shaw

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Danielle Shaw

I recently got a new computer and was able to activate my nitro pro.  Unfortunately, that computer was replaced after a couple of weeks and I can't activate nitro pro.  I went through the deactivation process and that said it was successful, but when I enter my license number in nitro, it says it does not exist.

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Leslie V

Hello Danielle,

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:

After installation, activate with your version 13 serial number.

Please let me know how that goes.

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