constantly crashing when saving or attempting to save extracted pages

[Mallory Deckard]

I'm running Version 13 on my computer and every time I try to save a PDF that has been modified in some way, the program crashes and I have to force it closed. It looks like others are having the same issues and no support member has responded. I keep trying to submit a support ticket, but there appears to be no actual way to do it - you just keep getting redirected to this community forum which is incredibly frustrating. I need to know how to fix this issue. If I have to upgrade and purchase version 14 I am going to another company. 

[Reymund Oyong]

Greetings @Mallory Deckard

Thank you for reaching out through our Community Forums!
I apologize for the inconvenience this issue has caused.

Could you please confirm if you are accessing and saving the modified PDF to a Google (G: ) drive?
If so, are you getting the same behavior if you try saving the modified PDF directly to your local drive? To do this, click File > Save As in Nitro PDF Pro then save the file to your local drive. 

Kind regards, 

[Teresa Andriese]

having the same issue on my new computer. please advise. crashes no matter how i save it

[Reymund Oyong]

Greetings @Teresa Andriese

Thank you for reaching out through our Community Forums!

Please allow me to ask the same questions. 
Could you please confirm if you are accessing and saving the modified PDF to a Google (G: ) drive?
If so, are you getting the same behavior if you try saving the modified PDF directly to your local drive? To do this, click File > Save As in Nitro PDF Pro then save the file to your local drive. 

Kind regards, 

[Mallory Deckard]

Yes, I am saving the PDF to a Google drive that is located on my desktop.

I just tried doing the same by saving to my local drive and it didn't crash. However, this creates extra work for me if I have to do this every time. Is the problem with Google drive, and if so, is there a solution other than what you stated?