Scott Leathers Posted July 18, 2023 Report Share Posted July 18, 2023 (edited) I am a relatively long Nitro Pro user. On 2/17/2023 I received an email saying that if I purchased v13 before 2/27 I would receive a free upgrade to v14. I made that purchase on 2/27, reference #****. I tried to get my free upgrade to v14 and was sent to a upgrade purchase page. I then explored a chat session with Sharon G. who advised me to come here and post the question for assistance. How do I get my free upgrade to v14 as advertised and promised? Thanks! Scott Edited July 20, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 20, 2023 Official Nitronaut Report Share Posted July 20, 2023 Hello @Scott Leathers Thank you for posting on our Community Forums! You are eligible for the free upgrade because you purchased the Product Updates Add-On when you purchased version 13. I made the necessary changes to allow the upgrade. Please try to upgrade to version 14 again, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 14 serial key and installation files. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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