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Upgrade promo

Scott Leathers

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Scott Leathers

I am a relatively long Nitro Pro user. On 2/17/2023 I received an email saying that if I purchased v13 before 2/27 I would receive a free upgrade to v14. I made that purchase on 2/27, reference #****.  I tried to get my free upgrade to v14 and was sent to a upgrade purchase page. I then explored a chat session with Sharon G. who advised me to come here and post the question for assistance. How do I get my free upgrade to v14 as advertised and promised?

Thanks! Scott

Edited by Leslie V
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Leslie V

Hello @Scott Leathers

Thank you for posting on our Community Forums!

You are eligible for the free upgrade because you purchased the Product Updates Add-On when you purchased version 13.

I made the necessary changes to allow the upgrade. Please try to upgrade to version 14 again, please proceed to the following web page,


Enter your serial number and follow the prompts to receive a new Nitro Pro 14 serial key and installation files.

Please let me know how that goes.

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