Nitro Pro Version 11 to a new computer

[Leigh Walden]

Hi Support,

I am trying to move the install from one machine to a new PC, version 11.0.3.173 and i have the installer for it. When I click activate on the new computer, it gives me the error code 24. When i deactivate on the old machine, I am getting errors. I tried the manual activation and deactivation but the URLs listed do not work. 

I am getting bad parameter error when attempting to manual activate and the normal activation doesnt work. Can I please get help activating serial number ****?

 

Thank you,

Edited July 20 by Leslie V
Deleted Confidential Information (Serial Number)

[Leigh Walden]

Update* i was able to deactivate the Pro install on the old PC doing the manual deactivation. The activation is still not working and when I try to check online, activation states have two available installs.  

[Leslie V]

Hello @Leigh Walden

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you need any further assistance.