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Moving to new Computer - serial number is XXXXXed out in About NitroPro 14

Neil Bennett

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Neil Bennett

Trying to activate NITRO PRO 14 on a new laptop.  In About NITRO PRO 14 in Help in the application the serial number is X'ed out with the exception of the first 6 digits.  The invoice document DOES NOT include the serial number.  I can't raise a support ticket because I don't have my serial number.  There's no information about my purchase when I log in to NITRO's website.  I tried accessing information via the support link on the cleverbridge invoice but for some reason it only has data related to an old Nitro PDF 12 purchase i made years ago.  Can anyone help me to get my serial number from NITRO PRO?  I have invoice number, purchase reference number etc.  Purchase was made less than a month ago.  Incredibly frustrating!  

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  • Official Nitronaut
Reymund Oyong

Greetings @Neil Bennett

Thank you for reaching out through our Community Forums!

The details of the license we found under your email address have been sent here via direct message.
Please check on it including the steps on how to activate using your serial number. 

Kind regards, 

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