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Nitro Pro vs. Autodesk Vault - shut down

Carsten Andersen

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Carsten Andersen


We are using Nitro Pro with Autodesk Vault.

Normally we have Nitro setup as the default pdf reader and that usually works great. Until today sept. 1. 2023

Now when opening a pdf file from Vault, Vault shuts down emmediately with no warnings or error messages.

Question: has any updates or the like been sent out to Nitro Pro lately? Something that eventually could be the cause of this behavior or should I look at Vault only?



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  • Official Nitronaut
Reymund Oyong

Greetings @Carsten Andersen

Thank you for reaching out through our Community Forums!

The Nitro PDF Pro application does not have an automatic update feature. With this, the version and build of your installation remain the same as the initial installation. 
Updating Nitro PDF Pro will require you to download the MSI installer and run it on the machine. 

You may need to check if there are changes made on the machine or anything related to Vault and its logs. 

Kind regards, 

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