Thuy Vo Posted September 5, 2023 Report Share Posted September 5, 2023 I'm trying to activate Nitro Pro 13 on a new computer. I installed it and followed the directions until the activation certificate window popped up. I got to the website (gonitro.com/activation), but when I attempt to generate a certificate it has an error (Invalid Data). I even deactivated Nitro Pro 13 on my old computer thinking that might be the issue. Now I have no working Nitro Pro on any computer. Please assist. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 9, 2023 Official Nitronaut Report Share Posted September 9, 2023 Hello @Thuy Vo Thank you for your message - I can help you out. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Thuy Vo Posted December 17, 2023 Author Report Share Posted December 17, 2023 Hi there, I tried this and the same issue persists. I downloaded the v13 installer you linked me to and the same issue is happening. It requires an activation certificate from the website I mentioned in the initial post. The pop is supposed to have a pre-generated certificate, but it's blank so I can't paste anything into the webpage. The webpage won't generate a certificate due to the error message and the serial number doesn't work if I try inputting it in the area that the certificate information would go. Can you provide further assistance? I would really like to avoid buying a new version of the software since this should continue to work. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 7 Official Nitronaut Report Share Posted January 7 Hello @Thuy Vo Can you please try the following for me: 1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up) 2. Extract the utility to the desktop (it doesn't properly run from within the zip) 3. Run the utility 4. Delete all previously downloaded installers. 5. Reboot 6. Download and install version from here: https://www.gonitro.com/product-details/downloads Then try activating again. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now