Linda Hymes Posted April 16 Report Share Posted April 16 I purchased NITRO PRO 13 on 12.06.2023. My account reads: NITRO PRO PREMIUM PROMO ! It is now requiring that I sign into the cloud to use Nitro. Additionally when I enter the Activation Box & insert my license, if I open "Advanced" it says the license has expired! Love Nitro when it works. We are long-time users of Nitro - but it is holding up my work-product today! HELP PLEASE! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 29 Official Nitronaut Report Share Posted April 29 Hello @Linda Hymes, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To assist you further, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you. Link to comment Share on other sites More sharing options...
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