unable to activate my pro 13 in my new computer

[heather2024]

Your credit card (xxxxxxxxxxxxx3253) has been successfully authorized. As Nitro’s eCommerce partner, Cleverbridge manages the transactional side of your Nitro purchase. Please note that the charge on your credit card will appear as "CBA*Nitro PDF." If you have any issues with payment or processing (like a declined credit card or questions about sales tax/VAT), please use your reference number to contact Cleverbridge customer support (URL). Reference Number: 37wxyz570 1 Nitro PDF Pro 13 - Upgrade Upgrade to the latest version of Nitro PDF Pro   I already de-activated it from my old computer

Edited April 29 by Allain Umailin

[Allain Umailin]

Hello @heather2024,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

To further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.7.60) or you can go to Control Panel > Programs and Features under the Version column.

Sending over a screenshot of the 'About Nitro Pro' window along with the window that will appear after clicking the 'Activate' button will also make me understand what MSI version was used (Retail, Business, NLS, or Enterprise).

To send it via private message, hover your mouse over my name, 'AllainU,', and select 'Message.'

Thank you very much in advance and I look forward to hearing from you.