Nitro Pro activation on a new PCs - Hidden serial numbers

[Peppe Santoro]

Hi,

I am having a similar issue on a couple of PCs following an IT refresh but it's not due to using the wrong version of Nitro because when were deactivating and uninstalling the software in preparation for our swap only the serial numbers available on some (but not all) of the machines had lots of XXX after the initial numbers. For example, one was 504928XXXXXXXXXXXX. We noted advanced information in relation to the full computer IDs because we anticipated this would be a problem. 

But there is no way of logging a ticket without the serial numbers. I don't know why you would keep customers' serial numbers confidential even from those customers themselves.

[Allain Umailin]

Hello @Peppe Santoro,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

To further assist you with your concern, I have sent a copy of your invoice that should contain the complete serial number, so please check your Inbox and Spam/Junk folder as sometimes our emails go there.

Stay safe always!