Sending Emails - Recipient gets "Unknown Sender"

[Kristin Heppe]

When we send an email through the NitroPro app to our colleagues and people in our company address book who are approved senders, the sender's name shows up as "Unknown Sender" instead of the sender's name. When the recipient opens the email, they can see that I am the sender, but in the inbox list of emails, it does not show a name.

What can I do to the NitroPro email settings so that Microsoft recognizes me as the email's actual sender? 

[Joseph Capiral]

Hi @Kristin Heppe

Thank you for reaching out to us through our Community Forums.

I can see that you have already created a support case ticket regarding your concern.

If you need further assistance and if you have any follow up question, please reply to the support case ticket to get faster response.

Thank you.