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Very slow loading times with the latest update


david lin

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david lin

Since updating to 14.22.1.0, the loading time to open Nitro PDF is 3-5 seconds. The splash screen shows up and just hangs, just when opening Nitro, not even opening a PDF file.

Prior to the update, it would be about one second to open Nitro PDF before this lastest update. Is there a way for Nitro PDF to open faster, skip the splash screen, other optimization?

Computer specs: 13th Gen Intel Core i5-1340P, 16GB LPDDR5-5200MHz, 1TB SSD M.2 2242 PCIe Gen4. Power mode is set to best performance

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  • 3 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @david lin

Thank you for reaching out through our Community Forums!

This application performance issue seems to be resolved in the next build of version 14. 
I recommend checking our Release Notes page for this build in a week or two. Once the new build is available, you can download the installer from here https://www.gonitro.com/product-details/downloads

Kind regards, 

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Phil Littlewood

We have been using Nitro in our organisation for a couple of months and a number of users are complaining about general performance of the application compared with the previous tool. We have only used version 14.22.1.0 so we don't have a useful comparison with earlier versions of Nitro. Is there any release date expected for the new build?

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  • 2 weeks later...
Glenn Beck

As of today, there is not an update to resolve this issue. Can you provide a timeframe for the release?

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  • 4 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Phil Littlewood

Thank you for reaching out through our Community Forums!

The 14.24.1.0 build was recently released, and it is available for download depending on your license.
To know more about this build, you can review our Release Note page here – https://www.gonitro.com/documentation/release-notes/windows

If you need the installer, please provide the details of your license so we can determine the appropriate installer. 

Kind regards,

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  • Official Nitronaut
Reymund Oyong

Greetings @Glenn Beck

Thank you for reaching out through our Community Forums!

The 14.24.1.0 build was recently released, and you can review our Release Note here – https://www.gonitro.com/documentation/release-notes/windows
If you need the installer, please provide the details of your license so we can determine the appropriate installer. 

Kind regards,

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