Reaktivierung einer Nitro Lizenz nach PC defekt

[H S]

Sehr geehrte Damen und Herren,

wir haben eine kostenpflichtige Version einer Nitro-Lizenz, die sich nicht aktivieren lässt. Die Seriennummer lautet: 234***-******-******.

Beim Eingeben der Seriennummer erscheint auf dem Bildschirm immer der Fehlercode:  - 24 Aktivierungsfehler.

Könnten Sie uns diese Seriennummer frei schalten?

Gern hören wir von Ihnen.

Vielen Dank im Vorraus.

Translation:
Ladies and Gentlemen
We have a paid version of a Nitro license that cannot be activated. The serial number is: 234***-******-******.
When entering the serial number, the error code always appears on the screen: - 24 Activation error.
Could you unlock this serial number for us? We'd love to hear from you.
Many thanks in advance.

 

Edited May 3 by Reymund Oyong
English Translation. Hide Serial number

[Reymund Oyong]

Greetings @H S

Thank you for reaching out through our Community Forums!
Please note that I used Google Translate to translate your post into the English language. 

In checking the provided serial number, I see that it is a version 12 license. Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life as stated in our Sunset Policy (link below), and their activation servers have been shut down. 

Sunset Policy: https://www.gonitro.com/legal/sunset-policy 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version at a discounted price, please visit our Upgrade portal located here https://www.gonitro.com/support/upgrade 

Kind regards,