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Can not active


Dustin Wieistmeinname

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Dustin Wieistmeinname

Hello, I would like to activate my Nitro PDF 12. Unfortunately, I keep getting the message -24: Activation Error.

I have deactivated the license online, and according to the website, it is activated 0 times. I've been trying this repeatedly for several months.

Nitro itself seems to offer no direct support and is unreachable. Now I'm trying the community in the hope that a Nitro employee reads it.
 

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Leslie V

Hi @Dustin Wieistmeinname

Thanks for reaching out to us!

Please note that we no longer support Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/legal/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. 

We recommend upgrading to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade

I hope this helps. Let me know if you require anything else.
 

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