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Unable To Use Nitro Sign After Purchase


Alexandra Sanna

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Alexandra Sanna

I purchased "Nitro Productivity Suite - Includes Nitro Pro for desktop PDF productivity and Nitro Sign for unlimited eSignatures".

When I log into Nitro Sign, all of the esign tools have a lock icon next to them. When I click on "sign" or "request signature" I get the message "Upgrade to Nitro Pro Business or Nitro Sign Premium to unlock additional features, integrations and more!".

The package I bought clearly states that Nitro Sign for unlimited eSignatures is included. How do I get access to use the esign tool?

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  • 3 weeks later...
  • Official Nitronaut

Hi @Alexandra Sanna

Thank you for reaching out to us through our Community Forums.

Can you please confirm the email address so that I can check the license and help you with your Nitro Sign Access?

Feel free to send me a message for the license details or email. 

Thank you. 

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