I need my product activated by Nitro PDF (not by me)

[Paul Doherty]

I purchased Nitro PDF quite some time ago and when I formatted my computer I was told I need to contact support directly to have it activated anytime I change computer. I have my original paid serial number but I can see no way to contact support directly from the website or product what can I do?

[Joseph Capiral]

Hi @Paul Doherty

Thank you for reaching out to us through our Community Forums.

Can you please share your Nitro PDF Pro serial number so that I can check and assist you with activating the license to a different computer.

Feel free to send it through message.

Thank you. 

[Paul Doherty]

Hi Joseph

My license code is: 234601-XXXX-XXXXX

Kind regards

Paul

Edited September 18 by Joseph Capiral
masking serial number

[Joseph Capiral]

Hi @Paul Doherty

Thank you for reaching out to us through our Community Forums.

Please note we no longer support Nitro PDF Pro 12 and prior versions, as this particular version of our software has reached the end of its life, and its activation servers have been shut down.

If you need more information about it, you can check our sunset policy here: https://www.gonitro.com/legal/sunset-policy

We recommend upgrading to our latest version, V14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. 

To upgrade to Nitro PDF Pro 14 for a discounted price, please visit our Upgrade page here: https://www.gonitro.com/support/upgrade 

Thank you. 
 

[Paul Doherty]

Hi Joseph

I understand, and thanks for your help. I'll consider upgrading.

Kind regards

Paul