Nitro Sign expiry

[Malcolm]

I have a Nitro Pro subscription which includes Nitro Sign. But Nitro Sign now says my licence has expired. When I bought Nitro Pro there was no mention that Nitro Sign would ever expire

[Joseph Capiral]

Hi @Malcolm

Thank you for reaching out to us through our Community Forums.

Can you please send your Nitro PDF Pro invoice or license details so we can check the license details and assist you with your issue. 

Thank you. 

[Michael Weihl]

I have the same issue . I sent in a ticket and I have copy of my original receipts.

[Malcolm]

Hi Joseph 

How do I send my invoice / license details to you? Do I send it to an email address?

Malcolm

[Malcolm]

Hi

Please tell me how to send you my invoice / licence details?

[Joseph Capiral]

Hi @Malcolm
 

Thank you for reaching out to us through our Community Forums.

Thank you so much for providing the license details through messages.

Kindly check your Nitro Sign access once more as your access should now be restored.

Thank you. 

[Joseph Capiral]

Hi @Michael Weihl

Please send the details through message so I can assist you.

Thank you. 

[Godwin Harrison]

Its almost impossible to get anyone from Nitro to support. I have been trying to sign into Nitro on my new laptop but it says my subscription has expired. The official nitro support puts me in a loop as it asks for the serial number of my product before offering help. Does anyone have an email or phone number I can call?

[Michael Weihl]

My nitro sign account says it expired even though I have a lifetime subscription. Please let me know how to restore it. 

Serial number 504XXXXXXXXXX I have a copy of the receipt says Nitro Productivity Suite Includes Nitro pro for desktop and Nitro Cloud for unlimited e signatures. April 17, 2020 Reference number #219XXXXX from cleverbridge. 

Michael

 

Edited November 15 by Joseph Capiral
masking details

[Joseph Capiral]

Hi @Michael Weihl

Thank you for providing the details for your license.

Can you please confirm your Nitro Sign Email address so I can restore your Nitro Sign access?

Thank you. 

[Michael Weihl]

mwXX@gulfstreaXXXXXXX

Thanks

Edited Sunday at 07:46 AM by Joseph Capiral
masking email

[Joseph Capiral]

Hi @Michael Weihl

Thank you for confirming.

Please be informed that I was able to restore your Nitro Sign access on the email address that you have provided.

Thank you.