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PDF to WORD not converting text


Kirby Oaks

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Kirby Oaks

Current Version: 14.29.1.0

Lately, when I convert a PDF into a WORD doc, it doesn't recognize the text.  The entire text is placed within one large box.  But within that box, each word is also in its own text box. Not sure what's happening. Help, please.

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  • 2 weeks later...
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Joseph Capiral

Hi @Kirby Oaks

Thank you for reaching out to us through our Community Forums.


I would love to know more about the issue. I have several questions for you:


- Is the issue file-specific, or is it happening in all files?
- Can you please send us sample files so we can check the file and replicate the issue?

Thank you. 

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Kirby Oaks
23 minutes ago, Joseph Capiral said:

Hi @Kirby Oaks

Thank you for reaching out to us through our Community Forums.


I would love to know more about the issue. I have several questions for you:


- Is the issue file-specific, or is it happening in all files?
- Can you please send us sample files so we can check the file and replicate the issue?

Thank you. 

This seems to be happening with most of the files I'm attempting to convert. Where/how do I send you sample files?

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