Unable to Use Nitro Sign

[Block Maughan & Associates]

I purchased "Nitro Productivity Suite - Includes Nitro Pro for desktop PDF productivity and Nitro Sign for unlimited eSignatures".

When I log into Nitro Sign, all of the esignature tools have a lock icon next to them. When I click on "sign" or "request signature" I get the message "Upgrade to Nitro Pro Business or Nitro Sign Premium to unlock additional features, integrations and more!".

The package I bought states that Nitro Sign for unlimited eSignatures is included and I still have the invoice. How can I send for eSignatures again?

[Joseph Capiral]

Hi @Rose Hajduk

Thank you for reaching out to us through our Community Forums.

Can you please provide me the reference number or invoice details for your Nitro PDF Pro license so I can assist you in restoring your Nitro Sign access?

Feel free to send it through message.

Thank you and I apologize for the inconvenience.

[Marianna Lead, MCC]

I apologize for intruding on this conversation but I submitted 4 tickets since Monday and have had no response from the support team. When I login, it keeps saying that the license is expired but when I try to pay for it, it says that it can't verify my identity and that the payment didn't go through. However, my credit card shows that it did go through multiple times and it did go through via my PayPal, since I kept trying to pay over and over again. I submitted tickets to the Refund team/section and to Sales/team/section. Can someone please respond to me?

[Raymond Goh]

Hi, I have the same issues, we bought 11 V13 Pro license but now we can't use Nitro Sign. Can I send you my licence number via email?

[Melissa Renfree]

Same thing here...how do I restore the Nitro sign options I had before upgrading?