Jump to content

License expired - NitroSign had no expiry date


Nigel Collins

Recommended Posts

Nigel Collins

My license has been expired.  My original purchase, invoice number AKD-XXXXX  was for Nitro Productivity Suite, including Nitro Pro for desktop PDF productivity and Nitro Sign for unlimited eSignatures. This was sold to me in 2021 with no license expiry, I believe as a special offer at the time. Email address is nigel.collins@auditel.co.uk

Edited by Joseph Capiral
Link to comment
Share on other sites

  • Official Nitronaut
Joseph Capiral

Hi @Nigel Collins

Thank you for reaching out to us through our Community Forums.

I have now restored the access to your Nitro Sign account nigel.collins@auditel.co.uk

Thank you. 

Link to comment
Share on other sites

Clifford Benderoff

My associate has NitroPro version 13 with NitroSign (purchased 2/25/21) installed. She is also having trouble with her NitroSign license. Just recently when requesting a signature on a document it says her license has expired and is asking her to pay for a new subscription. I would post her license number here but wouldn't want it made public in this forum. Could I provide an invoice number instead? Thanks. Cliff

Link to comment
Share on other sites

I have the same situation. I have had nitro for over 15 years now and loyally upgraded every version. I paid a few months ago, and now it says my license has expired and I can't send documents for signature.

It's very frustrating and not good business to do this when you are advertizing unlimited signatures.

Can you hel me out, please or I may just have to find another program like Adobe.

Link to comment
Share on other sites

  • Official Nitronaut

Hi @Sunil Z. Verma

Thank you for reaching out to us through our Community Forums.

I would like to apologize for the inconvenience that this has caused you.

If what you have in your license is an unlimited signature, please send me your invoice or reference number to verify, and we'll enable your Nitro Sign once more.

Please provide the details through message along with your Nitro Sign Account.

Thank you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.