Unlimited NitroSign - Now Expired

[Matthew Morano]

I purchased the Nitro Productivity Suite which included Nitro Pro for desktop PDF productivity and Nitro Cloud for unlimited eSignatures.  My serial number is 5049XXXXXXXXXX  I am now receiving a message that my e-sign access in being cancelled despite paying for unlimited signing without a time limit/expiration.

Yesterday, I upgraded from Nitro Pro 13 to Nitro Pro 14 (50498379XXXXXXXX thinking that may be needed to restore my access to e-signing, but that did not work either.

PLEASE RESTORE E-SIGNING IMMEDIATELY - THIS IS CLEARLY A PROBLEM THAT IS AFFECTING MANY NITRO USERS THAT PURCHASED A PERPETUAL ESIGN LICENSE.

 

Edited October 6 by Joseph Capiral
masking serial number

[Joseph Capiral]

Hi @Matthew Morano

Thank you for reaching out to us through our Community Forums.

Thank you for providing the details for your Nitro License.

I have restored your access to Nitro Sign and you shouldn't experience any more interruptions.

We apologize for the inconvenience and thank you for understanding.

[gtjeddah]

Hello Joseph

I have the same issue but when I open the activation page with my serial number, all appears ok.

So how do i resolve this?

Thx

[Matthew Morano]

Thank you @Joseph Capiral I appreciate the prompt response!

[Joseph Capiral]

Hi @Matthew Morano

You're welcome.