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Guest Mac

Unable to Submit a Ticket

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Guest Mac

I've tried 4 times to submit a support ticket; 3 times trying to reply to emails wanting me to upgrade. I can't get any help from anyone. There's no way of knowing, except for the fact that I haven't received any reply, that the ticket is even received. Data enter in the support form is gray. There is an issue in Pro11 that's not in Pro10 or 8. Pro11 literally removes same-name fields from a PDF it opens. It does not accept same-name fields. While some 'programmers' seem to thing you 'can't' have same-name functions, it's an impractical view for a PDF fallible form where the same data is required in several places. 

I was hoping someone in Nitro would read this and get back to me. Thanks.,

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Leslie V.

Hello Guest Mac,

Thank you for reaching out to us!

We would like to help you with your Nitro Pro 11 issue, unfortunately, we could not find your email address. We would like to open a support ticket on your behalf because we will need more details from you to troubleshoot your problem and give you the proper solution.

If you're able to send a response here, or on this page, that will be really helpful.

We look forward to hearing back from you! Cheers!

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