Replies?

[Aldo]

Why does no one from nitro ever answer our questions?  Can't call, wassup with the crappy customer service?

[Wileym]

It is my belief that Nitro PDF is no longer in business.  They are using bots to sell new licenses, but their customer service is gone, as is the USA office in San Francisco.  Questions to the CS email and phone go unanswered, as well as the Sales desk.  They have not had any published communications or updates for months.  The business was/is based in Ireland, but it is impossible to get any communications to or from them.  I've given up on Nitro and purchased a different, but equally functional program that is very well supported.

As far as I can tell, Nitro PDF has now become a SCAM.

[Leslie V]

Hello Aldo,

Thank you for reaching out to us through our Community Forums! And we sincerely apologize for the delay in response here.

This Forums page was made for our users to be able to interact and help one another with questions regarding software use and issues. Our representatives also answer questions here and if there's a need for it, we step in and create support tickets so our customers can be assisted directly.

The Customer Support and Success team of Nitro Pro are available 24/7 via our Ticketing System. If you need immediate help in the future, (if you have an existing license with us, if there is an issue with one of your files, or if you have activation issues that need attention), you can always log a ticket here: https://www.gonitro.com/support/ticket

I looked for your other post here in the forums and already left an answer. Kindly let us know if you have other questions regarding the matter.

I also wanted to reach out to Wileym and address his sentiments directly but I found that his email address is a disposable one made from spamex.com. I also couldn't locate any other support tickets or forums post made using his email address. If you are able to read this, Wileym, please let us know how we can reach you. We will be glad to assist you with your other concerns about Nitro.

Our main office is in San Francisco, California, but we have offices across the globe to cater to clients in different time zones.

The Customer Support team alone has representatives from San Francisco, Melbourne, Dublin, and the Philippines ready to assist via the ticketing system above 24 hours a day, 7 days a week. We make sure that all support tickets are handled with urgency. No new tickets are left unanswered for more than 24 hours. 

You can view updates and documentation on the following webpage: https://www.gonitro.com/support/downloads This contains the latest update to Nitro Pro 11 released on the 15th of this month (March 2017).

For other details, please visit our official website here: https://www.gonitro.com/