Joseph Salaya 0 Report post Posted June 14, 2017 When I open up my nitro pro today, it shows that my subscription has already expired, I renew my subscription last Feb 2, 2017 but when I try to activate it using my account it showing an error. How do I resolve this issue? Share this post Link to post Share on other sites
david.irwin 0 Report post Posted June 14, 2017 I am having this same issue. Purchased a year subscription on 8/20/2016 Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 15, 2017 Hi @Joseph Salaya and @david.irwin Please submit a support request here: www.gonitro.com/support/ticket I'm quite sure we will be able to assist you. Thank you. Share this post Link to post Share on other sites
Susan S 0 Report post Posted June 16, 2017 HOw do I submit a support ticket when my serial number is not found on the ticket create page? Share this post Link to post Share on other sites
Mario K. 0 Report post Posted June 17, 2017 @Susan S you do not need to know your serial number in order to submit a support ticket. The only required fields on that form are your name, email address, version of Nitro Pro and short description of your issue. Just an FYI, here's an article that tells you where you can locate your serial number: http://kb.gonitro.com/knowledgebase#/search/serial number/000001640. Hope that helps. Share this post Link to post Share on other sites
