Susan S 0 Report post Posted June 16, 2017 This thread relates to Nitro Pro 10 not working however, I bought Nitro Pro 11 on 3/23/17 and I have the same "expired trial" issue and the support ticket does not accept my serial number. Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 20, 2017 Hi @Susan S, Thanks for posting on our community forums! I see one of my colleague's was able to assist you with this concern (via support ticket 113693). Please let me know if there's anything else. Cheers! Quote Share this post Link to post Share on other sites
Jack 0 Report post Posted June 20, 2017 On 6/16/2017 at 11:38 AM, Susan S said: This thread relates to Nitro Pro 10 not working however, I bought Nitro Pro 11 on 3/23/17 and I have the same "expired trial" issue and the support ticket does not accept my serial number. Same problem here, I don't see the Activate Button Quote Share this post Link to post Share on other sites
Jack 0 Report post Posted June 20, 2017 (edited) I bought Nitro Pro 11 on 6/20/17 and I have the same issue cannot input the Activation code or my serial number. Ref. Number is 114306211 and case number 00114161 Edited June 20, 2017 by Jack case number added Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 20, 2017 Hi @Jack, Thanks for posting on our community forums! I will take over your ticket (case #114161). Please expect my response in a couple of minutes. We will sort this out. Cheers! Quote Share this post Link to post Share on other sites
Jack 0 Report post Posted June 21, 2017 (edited) OK TY Kelvin, all set and Activated now Edited June 21, 2017 by Jack Activated Now Quote Share this post Link to post Share on other sites
dvdhtch 0 Report post Posted June 21, 2017 Look at all these problems with paid subscriptions... Nitro will only help with problems if you pay for additional service. If you don't pay - you will need to wait a few days for a response. Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 22, 2017 Hi @Jack, I'm glad to hear that! Thanks for the update! Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 22, 2017 Hi @dvdhtch, Thanks for posting on our community forums! I'm taking over your ticket (case #114328). Please expect a response in a couple of minutes. Cheers! Quote Share this post Link to post Share on other sites
