Jump to content
  • 0
Code Numpty

Icon with Question Mark

Question

Code Numpty

I have users certifying PDF files and alongside the signature they are now getting a little icon of a man with a question mark. I am not aware of any changes having been made.

What does this mean & how can we get rid of it?Nitro%20icon.jpg

Edited by Code Numpty

Share this post


Link to post
Share on other sites

3 answers to this question

Recommended Posts

  • 0
Steven Zakulec

This icon shows up with signed documents in a particular situation:

You can find this on page 231 of the Nitro 11 User's Guide, or in the online version here: http://guide.gonitro.com/articles/view-and-validate-certificates-and-signatures/

Hopefully that helps a little- if there's something else I can help you with, let me know (or you can always contact support- https://www.gonitro.com/support/ticket).

 

Share this post


Link to post
Share on other sites
  • 0
Code Numpty
20 hours ago, Steven Zakulec said:

This icon shows up with signed documents in a particular situation:

 

You can find this on page 231 of the Nitro 11 User's Guide, or in the online version here: http://guide.gonitro.com/articles/view-and-validate-certificates-and-signatures/

Hopefully that helps a little- if there's something else I can help you with, let me know (or you can always contact support- https://www.gonitro.com/support/ticket).

 

I am not sure what is meant by "and the current view of the document is not the same as when it was signed". Please clarify.

Share this post


Link to post
Share on other sites
  • 0
Eli R.

Hi Code,

 

"The current view of the document is not the same as when it was signed" means that there was some changes/additions/subtractions/edits made to the document, after the Digital Signature was placed there. 

This particular icon is showing that the Digital Signature was not validated initially and has had changes made to it after being added to the PDF file.

 

Cheers!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.