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Logan Durand

Unable to Contact Support for License Deauthorization

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Logan Durand

I have an existing Nitro PDF 10 license that has reached its maximum activation count. The previous workstations it was installed on have since been replaced so per instructions I need to contact support to deauth all existing installs.

I have:

  • Submitted the support ticket form three times (I think; It frequently just hangs.)
  • Submitted the sales inquiry form with a message describing our issue.
  • Called the Nitro company phone number twice, leaving a voicemail with the sales extension describing my issue and inability to contact support.

I bought a new v11 license to get the computer working in the meantime but this is not what I want. I am posting to this forum hoping that someone from Nitro can see this and contact me so that we may resolve this matter.

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Kelvin V.

Hi @Logan Durand,

Thanks for posting on our community forums!

I apologize for any inconvenience.

May I know which browser/s did you use when you tried to submit several support tickets? Was there an error message? If yes, do you mind sending the exact error message? 

I will send you a message via my work email and help you solve your concern. 

 

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