Logan Durand Posted August 1, 2017 Report Share Posted August 1, 2017 I have an existing Nitro PDF 10 license that has reached its maximum activation count. The previous workstations it was installed on have since been replaced so per instructions I need to contact support to deauth all existing installs. I have: Submitted the support ticket form three times (I think; It frequently just hangs.) Submitted the sales inquiry form with a message describing our issue. Called the Nitro company phone number twice, leaving a voicemail with the sales extension describing my issue and inability to contact support. I bought a new v11 license to get the computer working in the meantime but this is not what I want. I am posting to this forum hoping that someone from Nitro can see this and contact me so that we may resolve this matter. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 3, 2017 Official Nitronaut Report Share Posted August 3, 2017 Hi @Logan Durand, Thanks for posting on our community forums! I apologize for any inconvenience. May I know which browser/s did you use when you tried to submit several support tickets? Was there an error message? If yes, do you mind sending the exact error message? I will send you a message via my work email and help you solve your concern. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.