Jump to content
  • 0
Sign in to follow this  
Logan Durand

Unable to Contact Support for License Deauthorization


Logan Durand

I have an existing Nitro PDF 10 license that has reached its maximum activation count. The previous workstations it was installed on have since been replaced so per instructions I need to contact support to deauth all existing installs.

I have:

  • Submitted the support ticket form three times (I think; It frequently just hangs.)
  • Submitted the sales inquiry form with a message describing our issue.
  • Called the Nitro company phone number twice, leaving a voicemail with the sales extension describing my issue and inability to contact support.

I bought a new v11 license to get the computer working in the meantime but this is not what I want. I am posting to this forum hoping that someone from Nitro can see this and contact me so that we may resolve this matter.

Share this post

Link to post
Share on other sites

1 answer to this question

Recommended Posts

  • 0
Kelvin V.

Hi @Logan Durand,

Thanks for posting on our community forums!

I apologize for any inconvenience.

May I know which browser/s did you use when you tried to submit several support tickets? Was there an error message? If yes, do you mind sending the exact error message? 

I will send you a message via my work email and help you solve your concern. 


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  


Important Information

By using this site, you agree to our Terms of Use.