Pro 11. Installed 3 times, now says Max number reached... Thought it was 10

[Jshell3 0]

I bought the activation serial number 2 weeks ago.  Installed it 3 times on various PC's.  I'm trying to install on my brand new laptop this evening, but when I put the serial number in, it says I have to go deactivate

 

Anyone have this issue?

I understood this lic was for 10.  These are all my own computers.

[Kelvin V. 0]

Hi @Jshell3,

Thanks for posting on our community forums!

I see you were able to submit a ticket and one of our representatives has already responded to your query. Kindly check your (email) inbox for her response and let me know if you have any other questions.