Shannon Muir 0 Report post Posted August 16, 2017 Hi , Is there any reason why i cant log a support job , I have tried multiple browsers and have a current serial number. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted August 16, 2017 Hi @Shannon Muir, Thank you for posting and I apologize for any inconvenience. The ticketing system issue is currently being investigated. While it's being sorted, can I assist you here instead? Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted August 16, 2017 Hi @Shannon Muir, I'm glad to inform you that the issue has been fixed. Please try to submit a support ticket again. We appreciate your patience! Share this post Link to post Share on other sites
JSandAss 0 Report post Posted August 16, 2017 Kelvin, the report submitall issue is not fixed, or at least I haven't been able to submit a ticket for about a week now, and as recently as an hour ago. When you click submit the white symbol just spins, sometime for hours. It's very frustrating when you have to keep typing the same information in the form and nothing happens. There is no other way to reach Nitro Tech Support. I was getting ready to actually send you guys a snail mail to get help. Share this post Link to post Share on other sites
Shannon Muir 0 Report post Posted August 16, 2017 Hi, My support question has been answered . Thanks Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted August 17, 2017 Hi @JSandAss, My apologies for the inconvenience. Please check your email for my message. Thank you. Share this post Link to post Share on other sites
